How it works

The day runs itself.

Your booking system takes care of sales. TourOperate makes sure every service gets the right resources.

01 · The product

Every product set up with everything it needs

  • Products are imported from your booking system: for each one, define how it runs and which resources and information it needs.
  • You only do it once: the settings stay saved and are ready in every activity, with nothing to re-enter.

02 · The resources

All your resources, with data and costs always up to date

  • Create guides, coaches, tour leaders and other staff, and define which resources each product needs and under which rules.
  • With custom rate cards, the costs of guides, coaches and staff are always accurate and up to date.

03 · The booking

Every booking is ready to manage straight away

  • When a booking syncs from your booking system, TourOperate automatically matches it to the right product.
  • From then on, the booking applies everything you set for that product: which resources to assign and under which rules, the participant details you need, and the meeting point.

04 · Assignments and alerts

Assignments and details always under control

  • Our alerts tell you which services still need guides, coaches or staff assigned, so no departure is left without the resources it needs.
  • No service shows as ready until it really is, so you always know which departures are complete and which still need work.

05 · Daily send-out

All of tomorrow's services, in a single email

  • Every staff member gets one email with all the details of their services, with no chasing messages across chats, emails and phone calls.
  • And if something changes? Our alerts switch back on and show what changed before you resend the email.

06 · Detailed reports

All revenue set against its real costs

  • Costs are based on the custom rate cards you set for each resource in TourOperate: guides, coaches, tour leaders and suppliers.
  • Revenue is imported straight from Bókun: reports use the same data as your sales, with no manual entry or imports.
  • For each supplier you get a dedicated cost summary and can match the payments you've made, so you always know what's settled and what's still to pay.
Features

What you can manage today.

The features available today.

  1. Your working day in the Control Room

    Our Control Room shows every scheduled service and highlights the issues to resolve.

    1. No guide on the 10:15

      Our alerts in the Control Room highlight the issues that need action.

    2. Assign a guide

      Pick the guide who will run the service, on the same screen.

    3. Service ready to send

      The activity turns "Ready" and the working day is in order.

  2. Organising every single service

    In the Control Room, each service is where all the information needed to deliver it comes together.

    1. Five scattered bookings

      Bookings for the same tour come in one at a time.

    2. Several bookings, one activity

      Same tour, same time: a single activity.

    3. 30 passengers, one plan

      Guides, tickets and passenger details in one place.

  3. Setting up your services

    Set the tour's base configuration once (the Product) and, for each variant, specify only what actually differs (the Profile).

    1. Lots of near-identical setups

      Same tour, same meeting point, same guide. But each rate sits on its own setup page.

    2. One product, as many profiles as you like

      The product keeps the base configuration. The profiles, only the differences.

    3. Changes extend to every profile

      Edit the product once and every profile updates.

  4. The operational details

    The Ticket type shows the venue (e.g. Vatican Museums); the categories are the rates or entry conditions (Adult, Reduced, Child).

    1. Ticket type missing

      The activity needs entry tickets for the participants.

    2. Matched by category

      Each participant is matched to a category of the ticket type.

    3. Ready to depart

      Ticket type and categories are set for the departure.

  5. Daily planning

    Every staff member gets a single daily work sheet, with no chasing messages across chats, emails and phone calls.

    1. Day plan not sent

      A guide is waiting to receive the service details.

    2. Sent to guide and driver

      One tidy sheet each, not one message per booking.

    3. Marked as sent

      It shows as sent and the coordinator stays in control.